Over 42 Million attendees registered

Over 42 Million attendees registered

Guarantee Program Rules.

Build Your Event
How the RegOnline by Cvent Guarantee works:

Create and activate your event and let the registrations begin. If your event is not successful, we will waive the per-registrant fee for the first one hundred (100) registrations on your next event.

  Successful events. We guarantee it. Within one (1) year of opening an account with RegOnline by Cvent, you must: RegOnline by Cvent Guarantee Rules If you're not satisfied with your event, we will waive the per-registrant fee for the first one hundred (100) registrations for your next event (the "Guarantee").   Program rules last updated 26 August 2016.    

FAQs

  Why are there requirements for the guarantee?

Our guarantee is about helping you hold a successful event by using our registration tool. Our requirements for the guarantee are simply meant to walk you through the steps that our experience and statistics have found to be the most effective to host a successful event using RegOnline by Cvent. If you follow these basic requirements, we guarantee that you meet or exceed your event registration goals. If not, we'll be happy to give you a jumpstart on your next event using RegOnline by Cvent.

  How do I redeem my free registrations?

After your unsuccessful event is complete, you can submit a support ticket for redemption of the Guarantee Extension. We will verify that you are eligible to claim it based on the Guarantee requirements. If you qualify, you will receive an email for the first survey to complete. Upon completion of the survey, we will contact you for the 30-minute interview to understand why your event was unsuccessful and how we can improve our product and services. Then, once you have created and activated your next event, we will apply the one hundred (100) free registrations to this new event. You must reach at least one hundred (100) registrations in this single event that is held within one (1) year of your initial claim.

  What do you consider to be a promotional method?

RegOnline provides a number of ways to maximize the number of registrations you receive for an event. This includes, but is not limited to:

  What types of events are included?

You can host an in-person or virtual event and if it is not successful because of something we did or didn't do, you can claim the Guarantee Extension as long as you followed all program rules. Membership programs and surveys are not included in the RegOnline Guarantee.

  How do I open a support case?

Within RegOnline, click on the Help link, navigate to Support in the top-level menu within the portal and click "Open a Case" to start your case. The RegOnline support team will work with you to resolve your issue. You can also call the support line or email them directly at support@regonline.com.

  LEGAL:

THE REGONLINE BY Cvent GUARANTEE IS NOT A CONTEST OR A SWEEPSTAKE. NOTHING IN THIS GUARANTEE SHALL BE INTERPRETED TO CREATE ANY OBLIGATION OR LIABILITY ON THE PART OF Cvent EXCEPT AS EXPRESSLY SET FORTH HEREIN. THE GUARANTEE IS AVAILABLE FOR A LIMITED TIME ONLY AND MAY BE TERMINATED, MODIFIED OR SUSPENDED AT ANY TIME BY Cvent. Cvent RESERVES THE RIGHT TO DENY ANY CLAIMS FOR THE GUARANTEE BASED ON FAILURE TO ABIDE BY THE RULES OR MEET THE ELIGIBILITY REQUIREMENTS LISTED ABOVE. INDIVIDUALS IN ANY OF THE FOLLOWING CATEGORIES ARE NOT ELIGIBLE TO PARTICIPATE IN THE GUARANTEE: (A) DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS OF SPONSOR OR THEIR AFFILIATES, PARENTS, SUBSIDIARIES, PROFESSIONAL ADVISERS, ADVERTISING AND PROMOTIONAL AGENCIES OTHER ENTITIES OF Cvent SOLUTIONS, INC. INVOLVED IN THIS GUARANTEE AND (B) INDIVIDUALS WHO ARE IMMEDIATE FAMILY MEMBERS OF OR WHO RESIDE IN THE SAME HOUSEHOLD AS ANY INDIVIDUAL DESCRIBED ABOVE. PARTICIPATION IN THE GUARANTEE IS LIMITED TO ONE LEGAL ENTITY OR THEIR REPRESENTATIVE OR ONE INDIVIDUAL (THE "EVENT PLANNER") AND MAY NOT BE USED BY MULTIPLE INDIVIDUALS FOR THE SAME EVENT OR FOR MULTIPLE EVENTS HOSTED BY THE SAME EVENT PLANNER. IN THE ABSENCE OF ANY OTHER CONTRACT, THE GUARANTEE EXTENSION IS SUBJECT TO Cvent’S STANDARD TERMS AND CONDITIONS FOUND HERE.

 

BY PARTICIPATING, EACH ENTRANT AGREES TO HOLD HARMLESS Cvent SOLUTIONS, INC., AND ANY OF ITS RESPECTIVE PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENCIES FROM ANY LIABILITY WHATSOEVER, AND WAIVE AND RELEASE SUCH PARTIES FROM ANY AND ALL CAUSES OF ACTION, FOR ANY CLAIMS, COSTS, INJURIES, LOSSES, OR DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, CLAIMS, COSTS, INJURIES, LOSSES AND DAMAGES RELATED TO PERSONAL INJURIES, DEATH, DAMAGE TO OR DESTRUCTION OF PROPERTY, RIGHTS OF PUBLICITY OR PRIVACY, DEFAMATION OR PORTRAYAL IN A FALSE LIGHT, WHETHER INTENTIONAL OR UNINTENTIONAL) ARISING OUT OF OR IN CONNECTION WITH THE EVENT OR GUARANTEE OR ACCEPTANCE, POSSESSION, OR USE/MISUSE OF ANY GUARANTEE OR GUARANTEE EXTENSION, WHETHER UNDER A THEORY OF CONTRACT, TORTS (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), WARRANTY, OR ANY OTHER THEORY OR CAUSE OF ACTION.

EACH PARTICIPANT AGREES THAT: (1) ANY AND ALL CLAIMS, JUDGMENTS, AND AWARDS SHALL BE LIMITED TO FEE PAID BY PARTICIPANT TO Cvent SOLUTIONS, INC. FOR A LICENSE FOR THE REGONLINE BY Cvent SERVICE ONLY FOR THE TWELVE (12) MONTH PERIOD PROCEEDING THE CLAIM, BUT IN NO EVENT LEGAL/ATTORNEYS' FEES; AND (2) UNDER NO CIRCUMSTANCES, WILL ENTRANT BE PERMITTED TO OBTAIN AWARDS FOR, AND PARTICIPANT HEREBY WAIVES ALL RIGHTS TO CLAIM, PUNITIVE, INCIDENTAL, AND CONSEQUENTIAL DAMAGES, AND ANY OTHER DAMAGES, OTHER THAN FOR ACTUAL OUT-OF-POCKET EXPENSES, AND ANY AND ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED. ALL ISSUES AND QUESTIONS CONCERNING THE CONSTRUCTION, VALIDITY, INTERPRETATION AND ENFORCEABILITY OF THESE GUARANTEE RULES, OR THE RIGHTS AND OBLIGATIONS OF PARTICIPANT AND Cvent SOLUTIONS, INC. IN CONNECTION WITH THE GUARANTEE, SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS, WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OR CONFLICT OF LAW RULES OR PROVISIONS. THE GUARANTEE IS VOID WHERE PROHIBITED BY LAW.

 
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